Commercial CRM Lead

Shape the Future of CRM, Data & Customer Engagement

Location: UK Remote 

Contract: Full-Time (37.5 hours per week)

Are you a data-driven Commercial CRM Leader passionate about turning customer insight into commercial growth, influencing market opportunity and creating exceptional customer experiences? 

We’re looking for a Commercial CRM Lead to transform how we understand, engage and grow relationships with healthcare professionals, NHS customers, partners and consumers. 

This is more than a CRM role, it’s an opportunity to build a commercial growth engine. You’ll combine CRM strategy, marketing automation, customer analytics and segmentation to deliver smarter engagement, stronger relationships and measurable business impact. 

Working closely with senior leadership and teams across Commercial, Product, Regulatory, Innovation and Customer Experience, you’ll shape customer journeys that drive acquisition, retention, loyalty and sustainable growth. 

What you'll be doing: 

  • Lead, develop and deliver our CRM and customer engagement strategy 
  • Own and optimise Pardot  or similar marketing automation 
  • Convert Commercial market strategy into exceptional customer experiences 
  • Build targeted customer journeys and lead nurturing campaigns 
  • Drive customer acquisition, retention and commercial growth 
  • Deliver actionable customer insights and campaign analytics 

Partner with Commercial, Product, Medical and Customer Experience teams to maximise business performance 

We're looking for: 

  • Proven CRM and marketing automation experience (Pardot, Salesforce or similar) 
  • Strong commercial and analytical mindset 
  • Experience in B2B, B2C CRM, healthcare, pharmaceuticals, medical nutrition or life sciences 
  • Passion for using customer data to drive growth and improve customer experience 
  • Excellent stakeholder management and communication skills 

Why join us? 

  • Fully remote UK role 
  • Competitive salary and benefits
  • Work with an ambitious, fast-growing healthcare business
  • High-impact role with real influence on commercial success
  • Fantastic opportunity to shape and evolve our CRM strategy 

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. We thank you for your interest and wish you every success in your job search. 

Apply

To apply, please send us your CV to recruit@aymes.com. Remember to include the job title as your subject line. Our recruitment team will review your application and contact you if you are shortlisted.

Apply